Common Show Hidden Files support questions
Application
problems and questions regarding
product features and functionality
Installation
issues
Ordering/registration
issues
Product
upgrades
Support
Application
problems and questions regarding
product features and functionality
If I you have any problem or question concerned
Show Hidden Files:
First
we should recommend to browse AKS knowledge base, represented on
Show Hidden Files web site.
Please
visit Solutions section.
If
you have not found answer or have some other questions, that please
feel free to contact us using on-line contact form on https://www.findprotected.com/support.htm
page.
Installation
issues
How
to download Show Hidden Files
Please,
visit https://www.findprotected.com/download.htm
and download the latest version of Show Hidden Files.
You
should point your web-browser to that URL in order to download Find
Protected.
How
to install Show Hidden Files
First
you should download Show Hidden Files from www.findprotected.com.
Run downloaded find_protected.exe file and follow instructions of setup
program.
Finishing
installation you can choose whether to run Show Hidden Files or run
Show Hidden Files’s usage manual.
How
to uninstall Show Hidden Files
Select
Show Hidden Files option in Start -> Programs menu and select
“uninstall”.
Ordering/registration
issues
How
to register Show Hidden Files
Please,
go to Show Hidden Files ordering page: https://findprotected.com/ordering.htm
and learn available license and pricing options.
Once you choose necessary option you should click “Buy Now” link,
which will bring you to ordering page.
Please
note: our e-commerce provides suggest several ordering methods,
including Credit Card, FAX Ordering, Postal Mail, Phone, Purchase
Order. All ordering options are listed on the top of the page.
For
example, purchase order URL for Show Hidden Files Single license.
How
to register when already using evaluation version
If
you are now trying Show Hidden Files evaluation version and want to
register, please follow 2 steps:
1)
Visit
registration page https://findprotected.com/ordering.htm
to select appropriate license and purchase Show Hidden Files.
2)
Once
you have filled and submit your purchase form to our e-commerce
provider you will have order confirmation e-mails, with registration
code included.
Please
note: you will not be asked to download another version of software.
You will just activate your copy of Show Hidden Files for unlimited usage.
How
to enter registration code
You
should copy and paste registration code into registration box of
Show Hidden Files. Run the program, and then go to the Help menu. Select
“Enter registration code…”. Copy and paste registration code and
click OK button.
If
you using Site or World license of Show Hidden Files and has a Find
Protected installed on several computers, then please contact us for
reg_key.key file, which will allow to enter registration code much
faster.
How
to recover registration code in a case of computer crash
Please,
contact us using on-line contact form. Put your registration details
in message body. We need to know what is your order ID number or what
e-mail have you used to register.
Product
upgrades
How
to download the latest version of Show Hidden Files
You
should visit download section of product’s web site:
https://findprotected.com/download.htm
to download the latest version of Show Hidden Files.
Please,
backup Show Hidden Files you are using now.
Then
run downloaded file to install it. Please, use the same installation
path as you used for previous version of Show Hidden Files.
Once
you finished installation you will have a new version of Find
Protected.
How
to update Show Hidden Files
For
registered users.
Any
registered user can download and update Show Hidden Files. Please note:
you will not be asked to enter registration code again.
For
potential users.
You
can download and install Show Hidden Files updates as long as your 30-days
evaluation period expires. Please note: installing new version will
keep you trial days number the same. For example if you have 4 days to
try Show Hidden Files 1.0, you will have 4 days to try Show Hidden Files 2.0.
If
you have Show Hidden Files expired but still want to try new version of
Show Hidden Files, please contact AKS for temporary registration key, so
you will be able to evaluate new Show Hidden Files during several days.
Upgrades
notifications
All
registered users of Show Hidden Files will receive update notification on
releases of new version of Show Hidden Files.
Potential
customers can subscribe to Show Hidden Files newsletter. It is free.
Support
How
to obtain information about that or other feature
First
we should recommend to browse AKS knowledge base, represented on
Show Hidden Files web site.
Please
visit Solutions section
and Frequently Asked Questions.
If
you have not found answer or have some other questions, that please
feel free to contact us using on-line contact form on https://findprotected.com/support.htm
page.
How
your support query is being processed
Read
more about AKS-Support service and how your support query is being
processed: https://www.findprotected.com/support/aks_support_service_description.htm
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